Terms of Sale & Return

Daniel González D.G.Clothes Project

Project by Studio Daniel Gonzalez, inc.

General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the sale of merchandise by Daniel González ("Daniel González D.G.Clothes Project", “Studio Daniel Gonzalez, inc” or "we") to you through www.dg-clothesproject.com, dgclothesproject.bigcartel.com (the "Web Site") and through direct contact. The Web Site is available only for purchases within the United States and listed Countries. Your use of the Web Site or direct contact to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

ORDERS

All orders are subject to written acceptance by Studio Daniel Gonzalez, inc. All orders will be confirmed by Studio Daniel Gonzalez, inc., in writing, by e-mail. Merchandise displayed on the Web Site may be out-of-stock or discontinued. Studio Daniel Gonzalez, inc. reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return. Items are shipped as they are. This is a unique work of art, created by Argentine artist Daniel González, within his artist-run research project D.G.Clothes Project, developed by Studio Daniel González inc. Daniel González D.G.Clothes Project is dedicated to the production of unique handmade one-off pieces. This is no serial production line. Production may vary depending on style, inspiration and availability of materials. Your request will be inspired to the item you see here, but may differ in minor details, such as handles, threads, interior & logo color. If present, transport costs will be shown at checkout. Customs and export duties are ALWAYS EXCLUDED and charged to the customer.

PRICES

All prices are in US Dollars. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address. The applicable sales tax amount is indicated on the payment page of the Checkout or through written communication after direct contact. The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the Checkout may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation e-mail.

Transport costs will be showed at checkout. Customs and export duties are ALWAYS EXCLUDED and charged to the customer.

VALUE VOUCHERS OR OTHER NAMES FOR DISCOUNT

Value vouchers are personalized codes, also referred to as Daniel González D.G.Clothes Project Discounts, which allow you to take advantage of a discount on your purchase on www.dg-clothesproject.com, dgclothesproject.bigcartel.com or through direct contact.

The Daniel González D.G.Clothes Project Discounts box is displayed on the first page of the Checkout: after you have inserted your items in the Shopping Bag and entered your code, press New Total. In the pop-up window, you will need to select the item to which you wish to apply your voucher. Select the item and press APPLY. Value vouchers can be used only on a single item from your order, therefore any other item inserted in the Shopping Bag will not receive a discount.

Restrictions to the use of value vouchers: A. The value voucher can be used only once, with the exception of returns (as specified in paragraph 5.4). B. The value voucher cannot under any circumstances be exchanged for money. C. You may not use more than one value voucher per order. The value voucher may only be applied to one item per order. D. The value voucher can be applied only to items with a higher value than the voucher itself. E. The value voucher cannot be applied to any Sample Sale item.

PURCHASE FOR PERSONAL USE ONLY

You may purchase products on the Web Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

Order for wholesalers are available only thorugh direct contact Ph. US +1 347 3349929 IT +39 349 0996114 - Skype dgprojectstudio1, Monday through Friday from 9:00 a.m. to 11:00 p.m. EST excluding holidays.

ERRORS AND INACCURACIES

From time to time, there may be information shown that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Studio Daniel González inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Web Site is inaccurate at any time without prior notice. Even after you have received confirmation or shipping notification. Studio Daniel González inc. has made every effort to display as accurately as possible the colors of the products that appear on the Website. However, Studio Daniel González inc. cannot guarantee that your computer monitor's display of any color will be accurate.

We gladly accept custom orders. Production might take from 1 month up for a similar item. For special occasions or gifts, please plan in advance your purchase. We do care about your request, but availability may differ throughout the year. Items are shipped as they are. This is a unique work of art, created by Argentine artist Daniel González, within his artist-run research project D.G.Clothes Project, proudly developed by Studio Daniel González inc. Daniel González D.G.Clothes Project is dedicated to the production of unique handmade one-off pieces. This is no serial production line. Production may vary depending on style, inspiration and availability of materials. Your request will be inspired to the item you see on the Web Site, but may differ in minor details, such as handles, threads, interior & logo color. If present, transport costs will be shown at checkout. Customs and export duties are ALWAYS EXCLUDED and charged to the customer.

SHIPPING COSTS

You are responsible for the shipping costs associated with the delivery of merchandise you purchased on the Web Site or through direct request.

SHIPMENTS AND DELIVERY

You bear all risk of loss and damage to the merchandise that has cleared Studio Daniel González inc. 's fulfillment house. Delivery is deemed complete and title to the merchandise passes to you upon acceptance of shipment by a common carrier.

We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Studio Daniel González inc. shall not be held liable.

RETURNS AND REFUNDS

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise by filling out the online Return Form within twenty (20) days of the date of delivery. Return shipping costs will be charged to Studio Daniel González inc. Before sending your article of merchandise back to us, please refer to our return policy, in the Return Policy page or upon request, to make sure that all the conditions listed in such policy have been correctly satisfied. Your return can be sent to us by a transport carrier of your own choice. You may also give your package to a UPS driver. We are not responsible for any loss or damage to your merchandise if you ship your return. Return items must be given back to the courier within twenty (20) days of the date the package was delivered to you. Except for certain specific cases, included in the Returns of Merchandise section, purchased products may not be exchanged.

CONDITIONS FOR THE EXCHANGE OF PRODUCTS

In certain specific cases, duly specified in the Returned Goods Form, you are allowed to replace purchased products with other products, instead of being refunded the relative price.

The request for an exchange is subject to the following conditions: a. exchanges shall only be permitted with respect to certain products, such products shall be identified by the use of the word “REPLACEMENT” as indicated in the Returned Goods Form or email; b. exchanges will only be permitted for a different size or color of the product you originally ordered. The available exchange options will be indicated in the Returned Goods Form or email; c. you may request the exchange of one or more purchased products within and not later than twenty (20) days from their date of delivery, by filling in the Returned Goods Form or by direct contact and sending it via electronic means to Studio Daniel González inc. within the aforementioned deadline. The products to be replaced must be handed over to the forwarder within twenty (20) days of their date of delivery; d. you may only submit a single exchange request for each product purchased; e. the products for which you request the exchange must be returned to Studio Daniel González inc. in their original condition and packaging, they must not have been used, worn, washed or damaged, and they must still have their identification tag attached with the disposable seal; f. the products to be exchanged that belong to a single order must be returned to Daniel González in a single shipment. Daniel González reserves the right to refuse products of the same order that are shipped for exchange separately.

If all the above conditions are properly satisfied, once you have filled out and transmitted the Returned Goods Form containing your request for an exchange, Studio Daniel González inc. will process said request by sending you a relevant confirmation email.

DEADLINES AND PROCEDURE FOR OBTAINING EXCHANGES

After receiving the products you intend to exchange and verifying that all the above-mentioned requirements have been fulfilled, Studio Daniel González inc. will verify the actual availability in its warehouses of the replacement products having the size and/or color you have selected.

If the selected replacement product(s) is not available in its warehouses, Studio Daniel González inc. will not be able to accept your request for an exchange and will thus refund you the price of the product(s) originally purchased, in accordance with the procedures specified in Studio Daniel González inc.’s Return Policy.

If the selected replacement product(s) is available in its warehouses, Studio Daniel González inc. will accept your request for an exchange and will therefore send you an email confirming the shipment of the replacement product(s). In this case, shipment will occur within thirty (30) working days of the date in which Studio Daniel González inc. becomes aware of your request for an exchange, once the company verifies that the latter fulfills all the above-mentioned requirements. The expenses for shipping the replacement products shall be borne by Studio Daniel González inc., with a courier to be selected by Studio Daniel González inc.

If the price of the purchased product is lower or higher than the chosen replacement product, you will not be granted a refund nor will you be required to pay the relative price difference; keeping in mind that your replacement selection will be limited to the same model as originally purchased (size, minor details and/or color may vary).

You will be contacted if your request for an exchange cannot be accepted due to your failure to fulfill the aforementioned conditions. In this case, you may choose to have the products you initially intended to exchange shipped back at your expense. Should you refuse this shipment, Studio Daniel González inc. reserves the right to keep the products and withhold the amount paid therefor.

If you wish to exchange or return the replacement product(s) received by you, such return or exchange will be subject to a subsequent goods return procedure, pursuant to and within the limits of Studio Daniel González inc.’s Return Policy.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

Studio Daniel González inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE WEB SITE NOR THROUGH DIRECT CONTACT AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Studio Daniel González inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. Studio Daniel González inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEB SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

BINDING AGREEMENT

Studio Daniel González inc. ‘s order confirmation and these General Terms and Conditions of Sale shall be deemed the final and integrated agreement between Studio Daniel González inc. and you on the matters contained in these General Terms and Conditions of Sale.

GOVERNING LAW AND CHOICE OF FORUM

The laws of the State of New York (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the City of New York, State of New York.

SEVERABILITY

If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

PRIVACY

The terms and conditions of our Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of merchandise through the Web Site or direct contact.

Daniel González D.G.Clothes Project

Return Policy

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within twenty (20) days from the date of delivery. Studio Daniel González inc. offers no exchange before sending your article of merchandise back to us, please make sure that all of the following conditions have been correctly satisfied.

The article you wish to return: A. can be sent back to us only after you have completed and submitted your request upon direct request within twenty (20) days of delivery; by completing and submitting your request you will receive the authorization to return the item; B. must be unused, unworn, unwashed and not damaged; C. must have the Daniel González D.G.Clothes Project tag still attached with the disposable seal that must still be intact; D. must be returned complete of all of its parts and accessories; E. must be sent in its original packaging, original envelope seal or package seal unbroken and intact; F. return items must be shipped back to Studio Daniel González inc. within twenty (20) days of the date of delivery; G. must be sent in one single shipment: articles that belong to the same order must be returned to us at the same time; H. and must be shipped from the United States.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. Return shipping costs may vary, please contact your local shipping agent for more details. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Studio Daniel González inc. If you do not request the return of your merchandise within said thirty-day period, Studio Daniel González inc. will be entitled to dispose of such merchandise in its sole discretion.

SALES OF VINTAGE, BEACHWEAR, UNDERWEAR AND ANY ITEMS FROM THE SAMPLE SALE AREA ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE WEB SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.

Refund Policy

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Web Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.

Studio Daniel González inc. OFFERS NO REFUNDS ON VINTAGE, BEACHWEAR, UNDERWEAR, ITEMS FROM THE SAMPLE SALE AREA AND ON ANY OTHER MERCHANDISE DESIGNATED ON THE US SITE AS NON-RETURNABLE.

Conditions for the exchange of products

In certain specific cases, duly specified via email, you are allowed to replace purchased products with other products, instead of being refunded the relative price.

The request for an exchange is subject to the following conditions: a. exchanges shall only be permitted with respect to certain products, such products shall be identified by the use of the word “REPLACEMENT” as indicated by email; b. exchanges will only be permitted for a different size or color or the product you originally ordered. The available exchange options will be indicated via email; c. you may request the exchange of one or more purchased products within and not later than ten (10) working days from their date of delivery, by request and sending it via electronic means to Studio Daniel González inc. within the aforementioned deadline. The products to be replaced must be handed over to the forwarder within ten (10) working days of their date of delivery; d. you may only submit a single exchange request for each product purchased; e. the products for which you request the exchange must be returned to Studio Daniel González inc. in their original condition and packaging, they must not have been used, worn, washed or damaged, and they must still have their identification tag attached; f. the products to be exchanged that belong to a single order must be returned to Studio Daniel González inc. in a single shipment. Studio Daniel González inc. reserves the right to refuse products of the same order that are shipped for exchange separately.

If all the above conditions are properly satisfied, once you have submitted your request for an exchange, Studio Daniel González inc. will process said request by sending you a relevant confirmation email.

Deadlines and procedure for obtaining exchanges

After receiving the products, you intend to exchange and verifying that all the above-mentioned requirements have been fulfilled, Studio Daniel González inc. will verify the actual availability in its warehouses of the replacement products having the size and/or color you have selected.

If the selected replacement product(s) is not available in its warehouses, Studio Daniel González inc. will not be able to accept your request for an exchange and will thus refund you the price of the product(s) originally purchased, in accordance with the procedures specified in Studio Daniel González inc. ‘s Return Policy.

If the selected replacement product(s) is available in its warehouses, Studio Daniel González inc. will accept your request for an exchange and will therefore send you an email confirming the shipment of the replacement product(s). In this case, shipment will occur within thirty (30) working days of the date in which Studio Daniel González inc. becomes aware of your request for an exchange, once the company verifies that the latter fulfills all the above-mentioned requirements. The expenses for shipping the replacement products shall be borne by Studio Daniel González inc., with a courier to be selected by Studio Daniel González inc.

If the price of the purchased product is lower than the chosen replacement product, you will not be granted a refund. If the price of the purchased product is higher, you will be required to pay the relative price difference; keeping in mind that your replacement selection will be limited to the same model as originally purchased (size, threads, minor details and/or color may vary).

You will be contacted if your request for an exchange cannot be accepted due to your failure to fulfill the aforementioned conditions. In this case, you may choose to have the products you initially intended to exchange shipped back at your expense. Should you refuse this shipment, Studio Daniel González inc. reserves the right to keep the products and withhold the amount paid therefore.

If you wish to exchange or return the replacement product(s) received by you, such return or exchange will be subject to a subsequent goods return procedure, pursuant to and within the limits of Studio Daniel González inc.’s Return Policy.